Information Pixilo collects
Pixilo may collect owner account details, contact details, billing records, subscription history, site setup details, uploaded content, support messages, consent records, preference records, security logs, proof artifacts, backup metadata, and operational records needed to run the service.
Store and buyer information
Generated stores may process buyer inquiries, orders, workshop registrations, saved customer details, payment status, cart/order metadata, delivery/pickup details, and communication history. The store owner is normally responsible for the customer relationship and business promises.
How Pixilo uses information
Pixilo uses information to create and run stores, manage subscriptions, send service emails, provide support, secure accounts, prove billing, run smoke checks, maintain backups, improve the product, and comply with legal or operational requirements.
Marketing and preferences
Newsletters, product updates, and custom marketing messages must include an unsubscribe or manage-preferences link. Unsubscribing stops marketing for that channel, not operational service messages.
Transactional messages
Transactional emails such as login links, verification codes, receipts, payment status, order updates, support/security notices, and launch service messages may still be sent when needed even if marketing is unsubscribed.
Sharing and processors
Pixilo shares only what is needed with providers for hosting, databases, email delivery, payments, object storage, monitoring, backups, proof artifacts, security, analytics after consent, and support operations.
Payment boundaries
Card details are handled by the payment provider. Pixilo stores billing status, transaction references, token references where applicable, receipt metadata, retry evidence, and support records, not full card details.
Retention
Pixilo keeps records for as long as needed for the service, billing, tax/accounting, security, dispute handling, proof, backup, and support. Some records may remain after cancellation when required or when needed to keep a restore window practical.
Privacy requests
Owners can ask to review, correct, export, restrict, or delete relevant account data when legally and operationally possible. Some billing, security, backup, proof, and audit records may need to be retained.Contact:privacy@pixilo.ai
Security
Pixilo uses access controls, signed cookies, separation between platform and tenant databases, support-access logging, proof retention cleanup, and provider boundaries to reduce unnecessary data exposure.Contact:security@pixilo.ai