Purpose
AI may help explain plans, setup steps, store readiness, product suggestions, launch status, domain work, billing navigation, and support options in plain language.
Questions before answers
When information is missing, AI should ask short clarifying questions. When enough information exists, answers should be brief, separated, and practical.
Human responsibility
AI output is assistance only. Owners remain responsible for product descriptions, prices, policies, media, customer promises, published content, and legal wording.
Safety limits
AI must not expose secrets, payment internals, raw logs, private customer data, hidden support URLs, credentials, or sensitive store internals.
No professional advice
AI does not provide legal, tax, medical, financial, or regulated professional advice. Pixilo may provide product-policy draft text, but external professional review remains required for final reliance.
Data use
AI prompts, summaries, drafts, and support context may be processed to answer the request, improve setup, save drafts, or create a support handoff. Sensitive data should be minimized.
Human handoff
When confidence is low, the user asks for a person, or the request is sensitive, Pixilo should collect contact details and save a clear summary for follow-up.